Privacy policy

PRIVACY POLICY OF TRAVEL AGENCY BUBA-PUTOVANJA D.O.O. – Royal travel (“Statement”)

Travel agency Buba-putovanja d.o.o. – Royal Travel collects and processes personal data of users of its services, giving special attention to their adequate protection, in order to justify and retain your trust.

Personal data is any information that refers to you as a physical person, on the basis of which your identity has been identified or can be determined.
This Statement provides you with detailed information on why and how Buba-putovanja d.o.o. – Royal Travel collects and processes your personal information, under what conditions and circumstances, and your rights in respect of your personal information.

Please read this Statement carefully to familiarize yourself with all relevant information regarding the treatment of your personal information and to be fully aware of the rights that belong to you under applicable national and European regulations.

1. WHO ARE THE PERSONAL DATA CONTROLLER AND PERSONAL DATA PROCESSOR?

The legal term “Personal Data Controller” means a physical or legal person who collects your personal information, determines the purposes and ways of processing it, and is responsible for handling such data in a manner that complies with applicable national and European personal data protection laws.

The legal term “Personal Data Processor” means a physical or legal person who processes your personal information on behalf of the data processing manager in accordance with applicable national and European personal data protection laws.

Buba-putovanja d.o.o. – Royal travel may, in the course of its business, be the head of or the data processing entity, depending on the circumstances of the transaction during which data processing is carried out, whereby Buba-putovanja d.o.o. – Royal travel with your data acts exclusively in accordance with the applicable regulations and provides them with an adequate level of protection and security.

Certain personal information that you give to the agency Buba-putovanja d.o.o. – Royal travel are necessary to provide you with certain services. If for some reason you do not want to give your personal information to the Buba-putovanja d.o.o. – Royal travel, you can, but then Buba-putovanja d.o.o. – Royal travel may not be able to provide you with services you are interested in.

2. WHICH PERSONAL DANA BUBA-PUTOVANJA D.O.O. – ROYAL TRAVEL COLLECTS?

In its business, Buba-putovanja d.o.o. – Royal travel can collect and process the following types of your personal information:

• Name and surname;
  • Age / date of birth;
  • Address;
  • Contact information (e-mail address and mobile phone number);
  • Type, number and validity period of the identification document;
  • Number, date and place of visa issuance;
  • Signature;
  • Credit / debit card information and bank account number;

3. HOW IS YOUR DATA COLLECTED?

Buba-putovanja d.o.o. – Royal Travel collects your personal information in two basic ways:

• Direct from you:

° Collecting data in the offices (when making a reservation or offering, we ask the user for personal information required for reservation or offer – the user can leave his data personally, or on behalf of the user it can be done by another person, or the user can tell us the data by telephone or mail)

° Collecting data via the web (on our web pages when making a booking or query for the offer, we collect the data necessary for making a reservation or offer – The client sends us the data through the form on the web pages).

• Indirect:

◦from the sub-agents we work with, or

◦ from third parties who on your behalf make a contract with us about the use of our services (eg companies that organize travel for their employees)

4. PURPOSE AND LEGAL BASIS FOR COLLECTING AND PROCESSING YOUR PERSONAL DATA

Buba-putovanja d.o.o. – collects and processes your personal information for various permitted purposes. In certain cases, your personal information is collected with your consent, while in other cases there is a legal or other basis for their collection.
Purposes in which Buba-putovanja d.o.o. – Royal Travel collects and processes your personal information may be as follows:

• Assembling and executing service contracts;
• Information on the products and services of the Buba-putovanja d.o.o. – Royal travel;
• Execution of legal obligations of the agency Buba-putovanja d.o.o. – Royal travel;

For some of the mentioned purposes, Buba-putovanja d.o.o. – Royal travel collects and processes your personal information based on your consent.
In certain cases Buba-putovanja d.o.o. – Royal travel can collect and process your personal information without your consent, if such collection and processing is necessary for the purpose of:

• the execution of a contract in which you are a contracting party or to take the actions necessary to conclude a contract at your request before the contract is concluded;;
• Compliance with the legal obligations of the agency Buba-putovanja d.o.o. – Royal travel;
• Protecting your key interests or key interests of another person;
• Performing a public interest task or carrying out the agency’s official duties Buba-putovanja d.o.o. – Royal travel;
• The need for legitimate interests Buba-putovanja d.o.o. – Royal travel or third parties, unless your interests or fundamental rights and freedoms are stronger than those interests.

5. TRANSFER OF PERSONAL DATA TO THIRD PARTIES

Buba-putovanja d.o.o. – Royal travel makes special efforts to ensure that your personal information is collected and processed in a manner consistent with the above purposes. In order to achieve these goals and to provide you with the chosen service fully, Buba-putovanja d.o.o. – Royal travel in some cases, makes your personal information available to third parties, who, with your personal data, continue to act as personal data controllers:

• Air carriers;
  • Bus transporters;
  • Catering facilities;
  • Accommodation facilities;
  • Other travel or travel agencies;
  • Insurers;
  • Banks

In order to achieve above mentioned purposes, Buba-putovanja d.o.o. – Royal travel can also make your personal information available to third parties who act as personal data processors while handling  your personal data:

• Other travel agencies;
• companies which perform various services for Buba-putovanja d.o.o. – Royal travel (eg IT companies)

In addition, Buba-putovanja d.o.o. – Royal travel can make your personal information available to third parties, for example in the case of any planned or executed reorganization, merger, sale, joint venture, transfer, or other disposal of any part of the business, property or business share of Buba-putovanja d.o.o. – Royal travel (including bankruptcy or similar proceedings) or in other cases of legal obligations.

6. WHERE IS YOUR PERSONAL DATA PROCESSED?

Taking into account the activity of Buba-putovanja d.o.o. – Royal travel which includes the provision of travel agency services, your personal data will be processed by the persons referred to in point 5 within the EU, but also in countries outside the EU (eg in the case of subcontracting from another country for the provision of a particular service or part of a service involving the processing of personal data).
However, Buba-putovanja d.o.o. – Royal travel ensures that the person in charge of your personal data will always be bound by contractual obligations to ensure the confidentiality and security of your personal data in accordance with applicable regulations in the field of personal data protection.

Agencija Buba-putovanja d.o.o. – Royal travel will in no case make your personal information available to entities that do not have the authority to process your personal information.

7. WHAT ARE YOUR RIGHTS REGARDING TO YOUR PERSONAL DATA?

In relation to your personal information which Buba-putovanja d.o.o. – Royal travel collects and processes, based on applicable regulations in the field of personal data protection, you have the following rights:

• The right to information about which personal information Buba-putovanja d.o.o. – Royal travel owns, from who these data have been collected, the purpose of the processing of such data, information about the controllers and processors of the processing of the said data, and about the persons to whom such data may be available;
• To correct your personal information to ensure that the data that Buba-putovanja d.o.o. – Royal travel has, are true, accurate and up-to-date;
• To request the deletion of personal information which the agency Buba-putovanja d.o.o. – Royal travel processes, if these data are no longer necessary for achieving the purposes set out in point 4;
• Limit processing of your personal information in cases provided for by applicable regulations in the field of personal data protection;
• Receive your personal information in a structured form so you could transfer it to another personal data controller;
• To file a complaint regarding to the processing of your Personal Data to Buba-putovanja d.o.o. – Royal travel or to the supervisory authority;
• withdraw your acceptance for processing your personal information when such information is collected and processed solely on the basis of your acceptance.

You can apply for the aforementioned rights by filling out the appropriate form available at Buba-putovanja d.o.o. – Royal travel offices.

8. WHEN CAN YOU FILE A COMPLAINT?

At any time you can file a complaint to Buba-putovanja d.o.o. – Royal travel about processing your personal data for direct marketing purposes, after which processing your data for these purposes will stop.

You can also file a complaint about the processing of your information that is necessary for the performance of tasks of public interest, official authority or for the needs of the legitimate interests of the Buba-putovanja d.o.o. – Royal travel, after which Buba-putovanja d.o.o. – Royal travel will no longer process your personal information, unless otherwise specified by applicable regulations in the field of personal data protection.

If you believe that there has been a violation of your personal information or a violation of your rights, you have the right to contact the supervisory authority – the Agency for the Protection of Personal Data, www.azop.hr.

9. HOW LONG BUBA-PUTOVANJA D.O.O. – ROYAL TRAVEL HOLDS YOUR PERSONAL DATA?

Buba-putovanja d.o.o. – Royal travel keeps your personal information up to the expiry of a maximum of two years from the moment of termination of the contractual relationship between you and the Buba-putovanja d.o.o. – Royal travel, depending on the circumstances of the particular case, unless a longer period of storage of personal data is determined by applicable national or European regulations. Buba-putovanja d.o.o. – Royal travel will not keep your personal information longer than necessary and will process them exclusively for the purposes for which the information was collected.

10. HOW CAN YOU CONTACT BUBA-PUTOVANJA D.O.O. – ROYAL TRAVEL?

If you have any questions about collecting and processing your personal information by Buba-putovanja d.o.o. – Royal travel, you can contact us by mail or e-mail at:

• Buba-putovanja d.o.o. – Royal travel

Širolina 8, 10000 Zagreb, Hrvatska

e-mail: info@royaltravel.hr

Tel.: +385 95 917 5006

11. CHANGING THE RULES ON PERSONAL DATA PROTECTION

Buba-putovanja d.o.o. – Royal travel regularly updates this Statement in line with changes and updates based on current regulations and ensures that the latest version of the Statement is available at this location.

If there are a significant changes in the content of the Statement that may materially affect your rights, freedoms or interests, you will be notified directly.

 

Zagreb, 23.05.2018.

Buba-putovanja d.o.o. – Royal travel